Delete your account

In the app (fastest)

Deleting happens straight away and can’t be undone.

• Vallaroo (shopper app): Profile → Delete account.
• Vallaroo Business: More → Settings → Profile → Delete account.
• InvoiceKit: Settings → Delete account.
• vallaroo.com: sign in, open Profile → Delete account.

The same account works in all of them, so deleting it in one deletes it everywhere.

Without the app

Email support@vallaroo.com with the subject “Delete my account”, from the email address you sign in with (or tell us the phone number you sign in with). We may ask you to confirm it is your account, and we delete it within 30 days.

What is deleted

• Your sign-in and profile: name, email, phone number and photo.
• Saved addresses, the shops you follow, your wishlist and your reviews.
• Notification registrations for your phones.
• Your InvoiceKit account copy: business profile, invoices, quotations, customers, products, payments and expenses.
• Your place on any shop’s staff.

What is kept, and why

• Orders you placed stay with the shop, without your account, because they are the shop’s sales records.
• If you own a shop on Vallaroo Business, the business and its shops are switched off and hidden. Their bills and records are kept for as long as tax law requires. Email us if you want the business back.
• InvoiceKit on your phone: invoices saved only on the phone stay there until you uninstall the app or clear its data.
• Backups of our database are erased as they expire, within 12 months.

More in our privacy policy.